TERMS AND CONDITIONS OF PURCHASE

  1. ABOUT CRLSPORT
  2. HOW TO ORDER?
  3. CLUBS & SCHOOL
  4. CUSER CONDUCT
  5. PROCESSING OF PERSONAL DATA
  6. PRODUCT AVAILABILITY
  7. PRICE AND PAYMENT
  8. SHIPPING POLICY
  9. RETURN AND EXCHANGE POLICY
  10. INTELLECTUAL AND INDUSTRIAL PROPERTY
  11. LIMITATION OF LIABILITY
  12. APPLICABLE REGULATIONS AND JURISDICTION

In this document the user will find all the necessary information about the electronic commerce services that we offer on our website www.crlsport.com We invite you to read them carefully and consult them whenever you want.

We also offer information on the B2B sales conditions, by email, by phone and on the website.

1. ABOUT CRL SPORT

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.crlsport.com, corresponds to Carolina Castro (hereinafter CRL SPORT).

The identifying data of CRL SPORT are:

  • DNI: 43418615C
  • Adress: C/ Llinars 16 Pol. Ind. Palou 08401, Granollers (Barcelona).
  • e.mail : info@crlsport.com
  • Phone:+34 658 412 905

The purpose of these Terms and Conditions of contracting is to regulate the provision of the information provided and the commercial transactions that arise between CRL SPORT and the users of the domain www.crlsport.com. As well as, the transactions that arise through email.

Both the navigation through the web page and the acquisition of any of the products offered in it, imply the acceptance by the user of these Conditions, Legal Notice, Privacy Policy and our Cookies Policy. CRL SPORT may make the modifications it deems appropriate to these conditions of purchase.

In case of doubt, you can call us at +34 658 412 905 or write to us at info@crlsport.com, we will be happy to assist you.

2. HOW TO ORDER?

The purchase procedure is carried out completely electronically through the website. To do this, you must select the product and «add to cart».

All the items included in the «cart» may be eliminated if the user no longer wishes to purchase them.

If, on the contrary, you decide to continue the purchase, you must «Create an account» by completing the personal data form to register and accept these purchase conditions before making the payment. Likewise, you may accept the option of receiving commercial information about CRL SPORT products and offers.

Finally, to place the order, the customer must choose the desired shipping / payment method and «Complete purchase».

CRL SPORT also offers the possibility of making purchases by email and telephone to companies (B2B) that request its products. Once the list has been received by email with the order details, CRL SPORT will send a quote with the requested products and once the payment is made, we will send the invoice with the details of the products purchased and we will proceed to process the shipment of the order.

3. CLUBS & SCHOOL

To access the section of clubs and schools, the user will have to contact by email info@crlsport.com. In the request email you must indicate which club or school you belong to.

Following the previous steps, when appropriate, CRL SPORT will allow access to the virtual store of the requested club or school.

4. USER CONDUCT

The information you provide to the Website will be used only for the correct management of the products offered by CRL SPORT.

The user undertakes to use the information contained in this Website for their own needs exclusively and not to directly or indirectly carry out any type of commercial exploitation of the content and services to which they have access.

Through registration, the user acknowledges and accepts that the data entered is complete, accurate and up-to-date, being the only way to correctly process orders. CRL SPORT will not be responsible for the veracity of the registration data provided by users, so each of them is responsible for the possible consequences, errors and failures that may subsequently arise from the lack of quality in the data.

The user agrees to properly safeguard the identification data (User- Password) for accessing and using www.crlsport.com, committing not to assign its use or allow access to third parties. From the improper use of the same, the user will be responsible for any damages that may arise.

The information regarding the processing of your personal data can be consulted in the following section and in the Privacy Policy of the website.

5. PROCESSING OF PERSONAL DATA

CRL SPORT informs that all personal data provided through this website will be treated confidentially and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / EC (General Data Protection Regulation) is repealed. For more information, visit our Privacy Policy.

Who is Responsible for the Processing of your Data?

The personal data provided will be processed by Carolina Castro (CRL SPORT), with DNI No. 43418615C and adress C/ Llinars 16 Pol. Ind. Palou 08401, Granollers (Barcelona),as Responsible for Treatment.

For what purpose / is we collect your data?

We collect your personal data to manage the online purchase of our products offered on the website. Also, we may send you information and communications of your interest, if you authorize such shipments.

What data do we process and from what source is it obtained?

The data processed (Identifying data: name, surname, email, date of birth, address, province, postal code, city and telephone), are those that the user provides through the form to make a purchase.

What is the legal legitimacy for the processing of your data?

We treat your data with the legitimizing basis of consent when making a purchase.

If you object and do not authorize the processing of your personal data, we will not be able to provide you with the online shopping service.

How long do we keep your personal data?

The personal data provided will be kept for the time necessary to comply with the legal and contractual obligations according to the regulations in force at all times and as long as we send you information and communications of your interest, and do not request its deletion or opposition.

To which recipients will your data be communicated?

We will not transfer your personal data to third parties except in cases where we are required by law or the user authorizes it. In order to provide you with an adequate service, CRL SPORT may communicate your data to trusted providers who will process your data.

What are the rights of the users who provide us with their data?

If you wish, you can revoke the consent provided and / or exercise your rights of access, rectification, deletion, opposition, limitation of the treatment and / or portability of the data by writing through the email info@crlsport.com. The communication will contain the following data and documents:

  • Name and surname, attaching a photocopy of the DNI or other valid document that identifies you and, where appropriate, of the person who represents you; The use of electronic signature will exempt the presentation of these documents.
  • Indication of your address and request in which the request is specified (the right that you intend to exercise).
  • You will also have the right to file a claim with the corresponding Spanish Data Protection Agency / Control Authority (www.aepd.es), when deemed appropriate.

6. PRODUCT AVAILABILITY

On some occasions, the products offered on the website may not be available at the time of purchase.

CRL SPORT may modify or update the information, description or availability of the products at any time. However, the availability or description of any product will not be changed once the order has been confirmed.

7. PRICE AND PAYMENT

The price of the products marketed on the website is indicated in the descriptive sheet of each one and expressed in the official currency of the Economic and Monetary Union of the European Union (€).

Likewise, the prices expressly include the Value Added Tax (VAT). Shipping costs will be included in the final price. In any case, all these amounts will be shown to the user in a detailed manner during the hiring process.

Prices may change at any time, but possible changes will not affect orders for which we have already sent you an order confirmation.

On some occasions, the exchange of a coupon or discount code for products on sale or discounted (outlet) will not be accepted.

CRL SPORT proposes the following forms of payment; credit or debit card through the Redsys payment gateway.

; credit or debit card through the Redsys payment gateway. We guarantee that each of the transactions carried out is secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment.

By paying you are confirming that the credit card is yours.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

Once the purchase is made, the user will receive a first email with the purchase information, the estimated delivery time and a second email to confirm the shipment of the order.

8. SHIPPING POLICY

8.1.Geographic coverage

The products offered through this website are available for shipment to Spanish territory, that is, the Peninsula, the Balearic Islands, Ceuta, Melilla and the Canary Islands.

Shipments are also made internationally. Check the conditions in the following sections.

8.2.Transportation and shipping costs

The shipment will be made through an external company. All shipping conditions and responsibility for the delivery of the product will be assumed by the transport company.

Shipping costs are not included in the price of each of the products offered by CRL SPORT, thesewill be calculated at the time of payment, according to the total amount of the order and the delivery address of the product.

  • Orders to pick up at CRL SPORT stores do not have a delivery surcharge.
  • For orders within the Peninsula:
  • When the total of the purchase exceeds € 50.00, the shipping costs will be free. However, in case of making a purchase in which shipping is free, if a partial return is made, leaving the total less than the minimum to obtain free shipping (€ 50.00), the cost of transport will be borne by the customer.
  • Shipments of less than € 50.00 will have a surcharge of € 4.50 (VAT INCLUDED) for shipping costs.
  • For orders to the Canary Islands:
  • In this case, the shipping and customs costs will be paid by the customer, whatever the total amount of the order.
  • For orders to the Balearic Islands:
  • Shipments to the Balearic Islands have an additional surcharge that will appear broken down in the final price.
  • For orders to other countries:
  • The client must express their interest by email info@crlsport.com and indicate the products they want, as well as the exact delivery address. With these data, you can calculate the price of shipping costs and respond to the customer.

8.3.Delivery times

  • The approximate delivery time within the Peninsula is 24-48 hours.
  • The approximate delivery time for the Balearic Islands, Ceuta, Melilla and the Canary Islands is 3 to 7 working days.
  • The approximate delivery time for other countries will be communicated to the customer, upon request by email.

If the payment of the purchase is made from Monday to Friday, the first business day is the day the customer will receive the payment confirmation and from that day the delivery time will begin.

If the payment of the purchase is made on Saturday, Sunday or holiday, the delivery time will start counting from the next business day, Monday excluding holidays.

Once the order has been sent, the customer will receive an email with the information of the delivery of the order to the transport company. Likewise, it is possible that the transport company sends an email to the customer, facilitating the tracking of the product.Through the form «Help with the order – Customer service» on our website.

For the collection of products in the store, deliveries will be made in the following interval (from 8 a.m. to 3 p.m.), with no option to select the hours.

In any case, the client may contact CRL SPORT for more information in these ways:

  • Through our mail info@crlsport.com.
  • Through our customer service phone +34 658 412 905.
  • Through the form «Help with the order – Customer service» on our website.

9. RETURN AND EXCHANGE POLICY

9.1.Right of withdrawal

As a consumer, you have the right to withdraw from this contract within a period of 14 calendar days, without the need for justification.

The withdrawal period will expire after 14 calendar days from the day that you or a third party authorized by you, other than the carrier or courier, acquired material possession of the order. The right of withdrawal will not proceed in the following cases, as well as in the rest of the exceptions provided for in article 103 of Law 3/2014:

To exercise the right of withdrawal, you must notify CRL SPORT, either by your telephone number or by email, of your decision to withdraw from the contract by means of an unequivocal statement, either a letter sent by post or an email.

The right of withdrawal will not proceed in the following cases, as well as in the rest of the exceptions provided for in article 103 of Law 3/2014:

  • Products made according to the customer’s specifications or clearly personalized, that is, products embroidered with initials, names, logos, among other custom products.
  • Intimate products: bikinis, masks, bufs and other items sealed for hygiene reasons.

9.2.Returns and / or exchanges

Returns and / or exchanges of defective or misleading products must be communicated in writing to info@crlsport.com or by calling +34 658 412 905, immediately or within 14 calendar days from the delivery date.

CRL SPORT informs users that when contracting as a company (B2B sales), the terms and conditions of withdrawal and returns will not be applicable. However, CRL SPORT, may evaluate the return of defective goods, provided that they are requested immediately or within a period not exceeding 7 calendar days.

9.3.Requirements

The following information must be indicated in the letter:

  • Purchase receipt
  • Customer name
  • Order number
  • Reason for the claim

It is recommended to accompany the application letter with photographs that clearly show the incidence and its scope.

For its return, as far as possible, the product must be unopened and in its original packaging. They will accept returns on products used, washed or in poor condition.

In the case of packaging that cannot be restored to its original state (sealed), we ask you to consult it before proceeding to unpack the item.

The return must be made by the same transport company, by certified mail or by a transport company that facilitates the tracking of the product, to the following address:

C/ Llinars 16 Pol. Ind. Palou 08401, Granollers (Barcelona).

9.4.Consequences of withdrawal and returns

  • Refund of all payments received from you no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract, including delivery costs, except for additional costs resulting from the Your choice of a shipping / delivery method other than the ordinary one normally offered by CRL SPORT.
  • The reimbursement will be made through the same means of payment used by you for the payment of the purchase object of the withdrawal.
  • Once the products are received and inspected, we will send an email to notify that we have received the return. At the same time, we will notify the approval or rejection of the refund.
  • -The object of withdrawal must be returned directly to CRL SPORT without undue delay and, in any case, no later than 14 calendar days from the date on which the withdrawal decision is communicated or the refund is requested.
  • In the event that CRL SPORT is not the cause of the return or replacement, the customer will have to bear the costs of the return or replacement. Returns postage due will not be accepted.
  • If the customer decides to cancel an order due to lack of stock or delay in delivery, the amount will be returned by the same payment method that the customer used when paying.
  • Transportation costs, both shipping and return, will be returned only when CRL SPORT is responsible for the cause of the return of the product, that is, sending the wrong product or defective product.
  • The client will be responsible for the decrease in the value of the goods caused by handling other than that necessary according to the nature, characteristics and operation of the goods.

10. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Website and all its contents (among which are, but not limited to, brands, logos, texts, photographs, icons, images, graphics, technology, links, audiovisual or sound content, etc., as well as the graphic design, source code and other software elements contained in this website), are owned by CRL SPORT, and have been duly licensed in its favor, and are subject to intellectual and industrial property rights, protected by Spanish legislation . Therefore, if you want to carry out acts of exploitation of the Website or its contents (reproduce, transform, communicate them, etc., beyond the activities authorized by the Intellectual Property Law) you need to obtain our prior written consent (data from contact in the header of this document), regardless of the purposes that motivate it. Likewise, it is forbidden to delete the identifying data of CRL SPORT as the owner of the Intellectual and Industrial Property rights of the Website and its respective contents, as well as taking photos of the technology, tarnishing, staining or damaging the brand by other means.

The fact that we do not ask you to stop making an illicit use or contrary to the present conditions of the Contents cannot be understood in any case as a consent or authorization for such use. Nor does it constitute a waiver of the exercise of legal actions that may correspond to us.

  1. LIMITATION OF LIABILITY

CRL SPORTcould not be held responsible for the breach of the contract concluded in the event of a stock-out or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and / or communications, flood or fire .

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control.

  1. APPLICABLE REGULATIONS AND JURISDICTION

The use of our website and remote product purchase contracts will be governed by Spanish law.

Any controversy that arises or is related to the use of our Website or with said contracts will be subject to the non-exclusive jurisdiction of the Granollers courts and tribunals. The use of our services implies the express acceptance of the Granollers jurisdiction. If you contract as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

Date of last update: September 2020